Export or delete your chat data
This page gets your conversations out of SynapseX Chat and off it. When you finish you will have a local copy of the conversations you care about, and you will know exactly which control removes which data — and which one only clears your browser.
Everything here applies to chat.synapsex.ai .
How do I export a single conversation?
Open the conversation and use the download button in the chat header (its accessible label is Export conversation). It opens a two-item menu:
- the first item downloads the conversation as Markdown;
- the second item downloads it as JSON.
Both run entirely in your browser — the conversation is never sent anywhere to
be converted. The file is named synapsex-YYYY-MM-DD with a .md or .json
extension, using today’s date.
Use Markdown when you want something readable to paste into notes or a document. Use JSON when you want the message structure preserved for a script.
What are the bulk controls in Settings?
Open Settings → Data controls. Four actions live there, and they do different things. Read the table before you click.
| Control | What it actually does |
|---|---|
| Export data | Downloads this browser’s cached chats, messages and sync state as a single JSON file. |
| Delete all chats | Permanently deletes every chat on your account. This is not reversible. |
| Remove chats not in Projects | Deletes only the conversations that are not attached to a Project, and keeps the rest. |
| Clear local cache | Empties this browser’s local stores only. Your conversations on the server are untouched and reappear after a refresh. |
Delete all chats and Remove chats not in Projects delete server-side conversations permanently. Clear local cache does not — it is a browser cleanup, not a deletion. Do not use it expecting your data to be gone.
Because Export data exports what this browser has cached, export from the browser you actually use, and export before you delete anything.
The training-data preference
The same Data controls area has a switch labelled Improve the model for everyone. It records your preference about your data being used to improve the model, and it is stored with your settings. Set it to whatever you want it to be; it is a preference you state, and it is off by default.
How do I sign out?
Settings → Account → Sign out. It signs you out of the current device and clears this browser’s local chat cache on the way out. Your conversations stay on your account and are there when you sign in again.
Can I delete my account?
There is no self-serve account deletion in either SynapseX product. Neither SynapseX Chat nor the API platform console has a “delete my account” control today. You can delete all your chats, as described above, but the account itself remains.
If you need an account removed, the request has to go through the person who owns the account or your organisation’s SynapseX contact — there is no in-app route for it.
Managing memories
Memories are managed separately from conversations, on their own Memories page. There you can add a memory, search your memories, and delete individual entries — deleting a conversation does not delete what was remembered from it.
Full detail: Memory and personalization.